The Labour & Consumer Rights Cell of CRPC promotes awareness and protection of the lawful rights of workers, employees and consumers.
The Cell works to reduce exploitation by increasing awareness about applicable laws, complaint mechanisms and available remedies.
Labour & Workers' Rights
The Cell promotes awareness concerning:
- Non-payment or delayed payment of wages
- Workplace exploitation
- Forced labour
- Bonded labour
- Child labour
- Unsafe working conditions
- Workplace discrimination
- Unlawful employment practices
- Exploitation of migrant and vulnerable workers
- Rights of unorganized and informal workers
Consumer Rights
The Cell provides awareness concerning:
- Defective products
- Deficient services
- Unfair trade practices
- Misleading advertisements
- Overcharging
- Fraudulent transactions
- Warranty and guarantee-related disputes
- Online shopping and digital consumer grievances
- Consumer complaint mechanisms
How the Cell Helps
The Cell may:
- Help individuals understand the nature of their grievance.
- Provide general information about applicable rights.
- Guide workers and consumers towards the appropriate authority or forum.
- Assist in organizing bills, contracts, payment records and other relevant documents.
- Provide guidance regarding complaint and representation procedures.
- Facilitate access to qualified legal professionals where necessary.
- Conduct labour and consumer rights awareness programmes.
Our Objective
To empower workers and consumers with knowledge so that they can recognize exploitation, preserve relevant evidence and use lawful grievance-redressal mechanisms effectively.
